Patient Care

MEDICATION RENEWAL POLICY

To help us renew your prescription on time, please remember:

  1. Review your medication needs at each appointment.
  2. Bring your medications to each appointment with your Doctor or Nurse Practitioner.
  3. Check the amount of your medications between appointments to make sure you have enough.
  4. If you run out of medications before your next appointment:
  • Call your pharmacy and have them fax your renewal to us at 613-342-6578
  • Allow a minimum of ten business days for us to respond to your pharmacy.
  • Do not call the CFHT for renewal requests.

***Controlled substances require an appointment for renewal***

CODE OF CONDUCT

We pledge to:

  • Treat you with respect, care and compassion
  • Guard your information confidentially
  • Work diligently to meet your needs
  • Make your time with us as productive as possible

We ask you to:

  • Treat all staff with respect
  • Not to engage in harassing or belligerent behaviours such as yelling, swearing
  • Follow your treatment plan
  • Be on time for your appointments