As your health care providers, we are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. This includes:
collecting only the information that may be necessary for your care;
keeping accurate and up-to-date records;
safeguarding the medical records in our possession;
sharing information with other healthcare providers and organizations on a ‘need to know’ basis where required for your health care;
disclosing information to third parties only with your express consent or when necessary for legal reasons; and
retaining/destroying records in accordance with the law.
Your request for care from us implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.
You have the right to see your records. You may also obtain copies of your records – please see the receptionist for our fees for this service. Please speak to your health care provider if you have concerns about the accuracy of your records.
*If your complaint is not resolved to your satisfaction by our organization, you may wish to contact the Information & Privacy Commissioner of Ontario at: 416-326-3333 or 1-800-387-0073.